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Spilling the beans on the secret to guest satisfaction

Good coffee is more important than good pillows when it comes to the perfect bed and breakfast experience, Nestlé Professional® has discovered

Through its survey of people who have stayed in a bed & breakfast or guest house within the past 12 months, it revealed that 33 per cent of people rate good coffee among the most important elements of their stay, compared to only 5 per cent who say the same of pillows.

80 plus years of coffee-making experience has taught the team at Nestlé Professional® that good coffee can make all the difference to guest satisfaction.

To help B&B owners and managers find the perfect coffee solutions for their guests, Nestlé Professional® has launched a new online tool.

Score your bed and breakfast by visiting:

and answering a few simple questions.

You’ll get tips on improving guest satisfaction when it comes to your coffee offering, and Nestlé Professional® will send you samples of Nescafé – the nation’s favourite coffee brand – to get started.

NESCAFÉ® in association with 3GEM, survey of 120 people who have stayed at a B&B or guest house in the last 12 months, October 2018

® Reg. Trademark of Societe des Produits Nestle S.A


By Dominic Johnson

Publisher, contact about all commercial enquiries.

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